Elements and Performance Criteria
- Analyse existing knowledge management arrangements
- Identify existing arrangements for the capture and use of knowledge and information from internal and external sources
- Distinguish between arrangements for managing knowledge and information management
- Understand the importance of knowledge management concepts in the identified organisation
- Evaluate the effectiveness of existing procedures and systems in terms of meeting the needs of clients, organisational aims, objectives and standards
- 1.5 Identify improvements in the organisation's strategic use of knowledge and prepare a cost-benefit analysis
- Evaluate knowledge management options
- Investigate methods for capturing and using the knowledge held by people within a business, and identify and evaluate barriers to their use
- Evaluate knowledge management software and make recommendations regarding its usefulness and likely benefit to the organisation
- Investigate incentives and reward systems to support knowledge management for their relevance to a business
- Determine business non-technical requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements
- Develop a knowledge-management strategy
- Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge
- 3.2 Design business processes to support knowledge management according to the organisation's knowledge management strategy and budget
- Plan an executive support system as part of the knowledge management strategy to improve managerial decision making according to organisational requirements
- Cost technology requirements for implementation of the strategy and include in knowledge management budgeting
- Design or redesign processes for the periodic review of knowledge management within the business to ensure ongoing efficiency and effectiveness
- Ensure that the knowledge management strategy meets organisational requirements identified in its overall business plan and knowledge management strategy